British Airways lost my father’s vital life-saving machine
He needs a dialysis machine to survive, but on a flight it was first damaged, then it was lost My father suffers from terminal renal failure and relies on a highly specific dialysis machine every night to survive. British Airways’ check-in staff twice insisted on checking this fragile 20kg lifeline into the aircraft hold where it was first damaged, then lost. When his outbound flight arrived at Heathrow, it was…
Samenvatting
He needs a dialysis machine to survive, but on a flight it was first damaged, then it was lost My father suffers from terminal renal failure and relies on a highly specific dialysis machine every night to survive. British Airways’ check-in staff twice insisted on checking this fragile 20kg lifeline into the aircraft hold where it was first damaged, then lost. When his outbound flight arrived at Heathrow, it was…
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